Senior IT Technician
Location Tewkesbury
Salary £30000- 35000 per annum
Full time days
Job description
At the company we recognise that we will achieve far greater success working as a team, with empathetic people management and valuing each other, our staff, and our customers.
The aim of the company is to make a disciplined and determined effort to value everyone and everything and consequently make the Company the first preference for employees and customers alike over the long term.
Overview
The purpose of this role is to assist the IT Manager with the management of Information and Communication Technology (ICT) requirements of the company, working closely with the external Information Technology (IT) support companies as well as working as part of the IT team and in-house projects. This is a varied role which will require responsive first- and second-line hands-on support for employees. The Senior IT Technician position offers the opportunity to develop your knowledge and progress to deputize for the IT Manager in all tasks and projects.
Main Duties & Responsibilities:
- Assist the IT Manager in the management and co-ordination of ICT Systems and hardware for the Company and delivering new projects in a timely manner, with accurate data input, keeping all parties informed of any issues that arise.
- Work to proactively improve and streamline internal workflows, identifying opportunities to replace extraneous processes or implement new solutions.
- Fault finding across network, printer, desktop & laptops, and associated infrastructure.
- Monitor the network: keeping hardware fault-free, maintaining supplies and resolving issues in a timely manner.
- Implementation of advised fixes in conjunction with off-site support.
- Liaise with 3rd party ICT service and software providers to address networking and hardware needs!
- Travel to other depots as required to provide in-person support, coaching and guidance; setup of equipment and networking on-site (must hold a full UK Driving License and have access to a vehicle)
- Assist the Management Team in developing and delivering timely, accurate and meaningful management reports using our ICT software.
- Assist in the development and keep up to date the Company’s ICT policies including risk strategy and implement any associated staff training requirements.
- Work closely with the IT Manager and wider Management Team to identify business performance infrastructure requirements and assist with the continual development of the ICT strategy.
- Build and maintain strong relationships with the IT suppliers.
- Document the existing ICT infrastructure and make recommendations to meet the Company’s future requirements and negotiate options with the providers.
- Ensure that IT activities are within the limits of applicable laws, codes of practice and regulations.
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- Ensure that all user access requests and authorizations are kept up to date.
- Assist in the management and maintenance of the company’s mobile phones, IT hardware, photocopiers, franking machines, and landline phone systems.
- Ensure all IT hardware and equipment issued is recorded in the asset register and kept up to date.
- Assist the IT Manager with the preparation of the quarterly board report.
- Deputize for the IT Manager in their absence.
- Supervise the IT Technician as required.
- Some flexibility with hours will be required due to business needs.
Skills (Essential):
- Level 4, (level 5 desirable) or equivalent qualification in ICT, business, and Project Management, or be able to demonstrate a minimum of two years of relevant experience and continued professional development.
- Demonstrate strong knowledge and experience of various software programs, including but not limited to Office 365, including Microsoft Teams, high level Excel skills, macro / VB programming and telephony systems.
- Able to grasp concepts and think creatively and to identify areas for improvements.
- Possess excellent planning and organization skills with an eye for detail.
- Strong communicator with the ability to influence at all levels, developing sustainable internal & external relationships providing excellent customer service.
- Trustworthy with a high work ethic, efficient, with high productivity
- Ability to analyse information.
Please apply with your CV in the first instance.
Wright Staff are acting as an employment business in relation to this vacancy.